Frequently Asked Questions
How long does shipping take?
Orders are processed within 1 to 3 business days. Most items then arrive in 7 to 14 business days. Wireless earbuds ship from our Delaware location in 2 to 5 business days.
How much does shipping cost?
Standard shipping is $5.00. It is free on orders over $35.00.
Will I get a tracking number?
Yes. Once your order ships, we email you a tracking number.
My order has not arrived. What should I do?
If your order has not arrived within 14 business days, email us at Jnglobal.support@gmail.com with your order number. We will investigate right away and send a replacement or refund if the package is confirmed lost.
My item arrived damaged or is not what I ordered.
Email us within 7 days of delivery with your order number and a clear photo. We will send a free replacement or issue a full refund.
How do I return an item?
Email us at Jnglobal.support@gmail.com with your order number and the reason. Please do not send anything back before we approve the return. Items must be unused and in their original packaging. For change-of-mind returns, the customer pays return shipping.
When will I get my refund?
Once your request is approved, refunds go back to your original payment method within 5 to 10 business days.
Is my payment secure?
Yes. Payments are processed through Shopify's secure checkout. We never see or store your full card number.
How can I contact you?
Email Jnglobal.support@gmail.com. We reply as soon as we can.