Refund policy

Eligibility
The item must be unused, in its original condition, and in its original packaging. Proof of purchase (your order number) is required.

Damaged, defective, or wrong items
If your item arrives damaged, defective, or is not what you ordered, email us within 7 days of delivery with your order number and a clear photo. We will send a free replacement or issue a full refund.

How to start a return
Email us at Jnglobal.support@gmail.com with your order number and the reason for your return. Please do not send items back before contacting us, as returns sent without approval cannot be accepted.

Return shipping
For change-of-mind returns, the customer is responsible for return shipping costs. Original shipping fees are non-refundable.

Refunds
Once your request is approved, refunds are issued to your original payment method within 5 to 10 business days.

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Refund policy

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